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If you are a company using Dante, we recommend that you purchase a support contract. This will make it possible for you to receive support from the people who wrote and know Dante best. For more information and prices, please contact sales@inet.no.

Community Mailing Lists

There are several mailing lists dedicated to Dante. An overview can be found on the mailing list page. Dante users can assist each other on these lists. Employees of Inferno Nettverk A/S provide help as time permits.

Commercial Support

In addition to developing customer-specific modifications, Inferno Nettverk A/S also offers several levels of commercial support, ranging from basic email-only support to full 24/7 round-the-clock phone support.

Support levels

Inferno Nettverk A/S offers several levels of support.

A support level as listed here always includes everything in the support levels listed above.

Basic

  • Software availability All patch, maintenance, and major releases of the software will be made available electronically to customer.
  • Security alerts Customer will be alerted about any possible security related problems, and will as soon as possible be provided with a patch release to remedy the problem.
  • Support via email Questions and problem reports can be submitted by customer via email.
  • Correction of errors and problems Inferno Nettverk will correct bugs and incorrect behavior reported by customer.

Extended

  • Support via telephone during primary support hours Questions and problem reports can be submitted via telephone during primary support hours (09-17 CET, Monday to Friday).
  • Phone meeting (available also outside primary support hours) A phone meeting can be scheduled in cases where it might be beneficial for preparations to be made prior to the meeting. Phone meetings are suitable for debugging sessions and solving more complicated problems, as well as for receiving support outside primary support hours.
  • System review Customer can receive a review of the software configuration used, with regards to factors such as performance and security.

Full

  • 24/7 support for critical problems Customer can report critical problems at any time via telephone or email.
  • Guaranteed response time on all requests We guarantee commencing work and providing a response within the agreed on time limit.
  • Free access to all commercial modules Customer can receive free access to any commercial modules and extensions developed by Inferno Nettverk for the software.
  • Designated contact person at Inferno Nettverk Inferno Nettverk will assign a top-level support person to maintain knowledge of customer's installation and system configuration.

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