Commercial Support

In addition to providing tailor-made installations of Dante and customer-specific modifications, Inferno Nettverk also offers several levels of support for Dante.

If you are a company using Dante, we recommend that you purchase a support contract. Both to receive support, and to aid in supporting the future development of Dante. For more information and prices, please contact sales@inet.no.

Support levels

Inferno Nettverk offers several levels of support. A support level includes everything in the level above.

Basic

• Software availability All patch, maintenance, and major releases of the software will be made available electronically to support customers.
• Security alerts Support customers will be alerted about any possible security related problems, and will as soon as possible be provided with a patch release to remedy the problem.
• Support via email Questions and problem reports can be submitted by support customers via email.
• Correction of errors and problems Inferno Nettverk will correct bugs and incorrect behavior in the software reported by support customers.
• Legacy support Support is offered for one maintenance release prior to the latest major release for a period of 180 days.

Extended

• Support via telephone (during primary support hours) Questions and problem reports can be submitted via telephone during our primary support hours, being 09-17 MET, Monday to Friday.
• Phone meeting (outside primary support hours) A phone meeting can be scheduled in cases where it might be beneficial for preparations to be made prior to the meeting. Phone meetings are suitable for debugging sessions and solving more complicated problems, as well as for support outside our primary support hours. Scheduling of phone meetings must occur during primary support hours.
• System review Support customers can receive a review of the software configuration used, with regards to factors such as performance and security.

Full

• Designated contact person at Inferno Nettverk Inferno Nettverk will designate a person to have full knowledge of the customer installation and system configuration.
• 24/7 support for critical problems Support customers can report critical problems at any time.
• Guaranteed response time on all requests We guarantee a response within an agreed on time limit and will as a company also stretch far to make sure the customer has both received a response and that the problem has been fixed within the time limit.
• Free access to all commercial modules Support customers receive free access to any commercial modules and extensions developed by Inferno Nettverk for the software.