Commercial software support
Inferno Nettverk A/S offers commercial support for the products that we
have developed. Companies that rely on our software are encouraged
to purchase a support contract to receive help with usage related
questions and to ensure that assistance is available should any
For additional information and prices, please contact
Inferno Nettverk A/S offers several levels of support.
A support level as listed here always includes everything in the support
levels listed above.
- Software availability
All patch, maintenance, and major releases of the software will be
made available electronically to customer.
- Security alerts
Customer will be alerted about any possible security related problems,
and will as soon as possible be provided with a patch release to
remedy the problem.
- Support via email
Questions and problem reports can be submitted by customer via email.
- Correction of errors and problems
Inferno Nettverk will correct bugs and incorrect behavior reported
- Support via telephone during primary support hours
Questions and problem reports can be submitted via telephone during
primary support hours (09-17 CET, Monday to Friday).
- Phone meeting (available also outside primary support hours)
A phone meeting can be scheduled in cases where it might be
beneficial for preparations to be made prior to the meeting. Phone
meetings are suitable for debugging sessions and solving more
complicated problems, as well as for receiving support outside
primary support hours.
- System review
Customer can receive a review of the software configuration used,
with regards to factors such as performance and security.
- 24/7 support for critical problems
Customer can report critical problems at any time via telephone
- Guaranteed response time on all requests
We guarantee commencing work and providing a response within the agreed
on time limit.
- Free access to all commercial modules
Customer can receive free access to any commercial modules and
extensions developed by Inferno Nettverk for the software.
- Designated contact person at Inferno Nettverk
Inferno Nettverk will assign a top-level support person to maintain
knowledge of customer's installation and system configuration.